Emergencies will always be given priority and Reception will attempt to contact you or update you on the progress of your scheduled appointment.

Failing to attend for a scheduled appointment may result in a $50 fee being charged.  Please notify the clinic at least an hour prior to your scheduled appointment time if you are unable to attend so the time may be allocated to another patient.

Drugs of dependence (including Endone, Oxycontin, Morphine, Codeine and Benzodiazepines) will not be prescribed at your first appointment or by request over the phone, without a proper assessment or over the long term. Safer and better options are preferred.

Prescriptions and medical certificates are generally not issued without seeing the doctor. Please book your appointment online via HotDoc or call the clinic directly.

Morningside General Practice Clinic is committed to maintaining the confidentiality and security of your personal health information at all times and ensuring this information is only available to authorised members of staff.

The Privacy Policy Document which can be downloaded under the ‘Forms’ link, outlines the clinic’s policies on privacy issues.

All new patients to our clinic will need to see a GP prior to having their medical records transferred, to ensure safety of your personal information.  We prefer receiving medical records via. .xml or securely via. Medical Objects for easy importing into our clinical software.

Please note requests for the transfer of medical records to another healthcare provider will incur a processing and administration fee of $45.00. This fee covers the time and resources required to securely prepare and transfer your medical information in accordance with privacy and healthcare regulations.

Constructive criticism is welcome at MGPC. From time to time, patients will be invited to complete a questionnaire on their views of the clinic and how it may be improved. If at any time you are unhappy with the service provided, please speak to the Practice Manager or alternatively please fill out the Feedback Form from the Forms page. Morningside General Practice Clinic will then endeavour to get back to you as soon as possible.

If you feel you need to take any matters further or wish to discuss your complaint with an external party, there are several options including the Office of the Health Ombudsman on: 13 36 46, located at 400 George Street, Brisbane City QLD 4000 and website:  https://www.oho.qld.gov.au/

Morningside General Practice Clinic tries to keep interruptions to every patient’s consultation to a minimum. You can assist by noting the following:

1.         Please state if it is an emergency
2.         Please state if the doctor has asked you to call them back, regarding results or to check on your condition. (The doctor will attempt to call you at their earliest opportunity)

If the doctor is with a patient, a message will be taken and Reception will advise you when it is likely the doctor will be able to return your call.

You are welcome to email Morningside General Practice Clinic should you have an enquiry, however information regarding your health care cannot be conducted via this method.

Morningside General Practice Clinic prefers not to send confidential information via electronic means as there is a higher risk of your confidential record being compromised.

Please phone the clinic if you have something urgent to discuss with the doctor, as they may not be able to get to your email on the same day.

With your consent, the doctor may send you an SMS with your test results. If you have not consented to receiving an SMS, please phone the clinic for your results. Your results remain confidential. Any urgent recalls will be notified by the doctor or clinic nurses, under the doctor’s direction.  If you have not heard from us within 3-5 working days of having a test or procedure, we recommend you phone the clinic to check your results. Download these tips for accessing your test results.

You may be issued with a reminder notice from time to time of preventative health services appropriate to your care.  The doctor will seek your permission to be included on this reminder system. Your details remain fully confidential and you will not receive any marketing or promotional material. If you do not wish to be a part of this system, please advise the doctor or let Reception know.

Morningside General Practice Clinic has the facility to advise you of health reminders and non-urgent recall appointments by SMS. Please speak to Reception for more information. Your details remain fully confidential and you will not receive any marketing or promotional material.

Please advise Reception if you prefer to not be notified by SMS.